Refund Policy
At Belle Terre Lavender, we strive to provide the highest quality products and exceptional customer service. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward refund policy outlined below:
1. Return Eligibility:
- To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
- Products that have been opened, used, or damaged by the customer are not eligible for a refund.
2. Timeframe for Returns:
- You may request a return and refund within 30 days of the original purchase date.
- After the 30-day period has passed, unfortunately, we cannot offer you a refund.
3. Return Process:
- To initiate a return, please contact our customer service team via email or phone, providing your order details and the reason for the return.
- Our customer service team will guide you through the return process, including providing you with the return address.
- Please ensure that the returned item is securely packaged to prevent damage during transit.
4. Refund Process:
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- If the item meets the eligibility criteria, we will process the refund to your original method of payment within a reasonable timeframe.
- Please note that the refund may take several business days to appear in your account, depending on your financial institution.
5. Non-Refundable Items:
- Gift cards and downloadable products are non-refundable.
6. Shipping Costs:
- The customer is responsible for the return shipping costs unless the return is due to our error or a defective product.
- Original shipping costs are non-refundable.
We value your satisfaction and want to ensure a smooth and hassle-free return process. If you have any further questions or concerns regarding our refund policy, please don’t hesitate to contact our customer service team for assistance.
Terms and Conditions:
Please read these terms and conditions carefully before using or purchasing from Belle Terre Lavender’s website or engaging in any transactions with our company. By accessing or using our website and purchasing our products, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not proceed with using our website or purchasing our products.
1. Product Information:
We strive to provide accurate and up-to-date information about our products, including descriptions, ingredients, and usage instructions. However, we cannot guarantee the absolute accuracy of all product details, and we reserve the right to modify or update information at any time without prior notice.
2. Product Use and Allergies
Our products are formulated with natural ingredients, including lavender. It is essential to review the product ingredients before use, especially if you have known allergies or sensitivities. Discontinue use immediately if any adverse reactions occur and consult a medical professional if needed.
3. Intellectual Property:
All content on the Belle Terre Lavender website, including text, images, logos, product names, and designs, is protected by intellectual property laws and is the sole property of Belle Terre Lavender. Any unauthorized use, reproduction, or distribution of our content is strictly prohibited.
4. Pricing and Payment:
All prices displayed on our website are in the designated currency and are subject to change without notice.
We accept various forms of payment, including credit cards and electronic payment methods. By providing your payment information, you authorize us to charge the specified amount for your order.
5. Shipping and Delivery:
We strive to process and ship orders promptly. However, shipping times may vary depending on your location and external factors beyond our control.
The customer is responsible for providing accurate shipping information. We are not liable for any delays or non-delivery caused by incorrect or incomplete address details provided by the customer.
6. Privacy Policy:
We respect your privacy and handle your personal information by applicable data protection laws. Please review our Privacy Policy for more details on how we collect, use, and protect your information.
7. Limitation of Liability:
Belle Terre Lavender shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our products or the inability to use our website, even if we have been advised of the possibility of such damages.
8. Governing Law:
These terms and conditions shall be governed by and interpreted by the laws of the jurisdiction where Belle Terre Lavender is registered.
Frequently Asked Questions
Yes, at Belle Terre Lavender, we are committed to creating cruelty-free products. We do not test on animals, and our ingredients are sourced from suppliers who share our ethical values.
Many of our products are formulated with natural and gentle ingredients, making them suitable for sensitive skin. However, we recommend checking the ingredient list and performing a patch test before using a new product, especially if you have known sensitivities or allergies.
The shelf life of our products can vary depending on the specific item. We include a recommended use-by date on our packaging. Generally, our products have a shelf life of 6 to 12 months. To ensure product freshness and efficacy, store them in a cool, dry place away from direct sunlight.
Absolutely! Facial oils can be beneficial for all skin types, including oily skin. Our facial oils are formulated to provide lightweight hydration and balance the skin's natural oil production. They can help nourish and improve the overall texture and appearance of your skin.
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimated delivery date.
Our return policy allows for the return of unused and unopened products within a period of 30 days. If you would like to initiate a return, kindly reach out to our customer service team, and they will be happy to assist you. For further information, please consult our refund policy.
We do offer international shipping to certain countries. However, it's important to note that shipping times and costs may differ depending on the destination. We recommend checking our shipping information or contacting our customer service for specific details regarding international shipping.
We aim to process and ship orders promptly, but if you need to make changes or cancel an order, please reach out to our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, changes or cancellations may not be possible.
If you have any further questions or need additional information, please don't hesitate to reach out to our customer service team. We are here to assist you.